Help.

Plain answers about delivery, fitting, warranty, parts, returns and payment. If yours isn’t here, message us.

Delivery and fitting.

Free, in Chennai. Our logistics partner delivers; our own fitters assemble the bed in your room.

Where
Chennai (pincodes starting 600). Check your pincode on any bed's page.
Cost
Free. Delivery and fitting are included in the price.
Ready-stock beds
Dispatched within 3 working days of your order.
Made-to-order beds
The lead time is shown on the bed's page before you buy.
Delivery time
Delivered and fitted in about 3 to 7 days.

What happens after you order

  1. DispatchedWe send the tracking details and the expected delivery date.

Before delivery day: please make sure the bed can reach the room (stairs, lift, doorway widths) and clear the space where it will stand. Every bed's page lists its exact size.

Warranty and parts.

A 5-year warranty, and after that we'll still make you any replacement part, at cost, until 10 years from purchase.

Warranty term
5 years from delivery
Covered
Frame and joinery, against manufacturing defects
Not covered
For example: misuse, water damage, the natural colour change of teak
Replacement parts
Any part of your bed, made and supplied at cost, until 10 years from your purchase date.

How to claim or order a part

  1. Message usOn WhatsApp or by email, with your order number.
  2. Show usSend a few photos of the part.
  3. We confirmWhether it's covered by the warranty, or the cost and time for a replacement part.

Returns and cancellation.

Ready-stock beds can be returned within 7 days of delivery. Made-to-order beds can't be returned, because they're built for you after you order.

Ready-stock beds
Return within 7 days of delivery, in its original condition.
Made-to-order beds
Not returnable. You'll see this clearly before you pay.
Return pickup
Arranged by Kalingaa, free of charge
Refund
To your original payment method, within 7 working days of pickup
Cancellation
Before dispatch for ready-stock beds; before production starts for made-to-order beds
Damaged on arrival
Tell our fitters, or message us within 48 hours with photos, and we'll repair or replace it.

Payment and invoices.

Pay by UPI, card or netbanking through a secure checkout. Prices include GST.

Ways to pay
UPI, debit and credit cards, netbanking
Not available
Cash on delivery, EMI
Security
Payments are handled by our payment partner; we never see or store your card details.

Other questions.

About the beds

Is a mattress included?

No. Kalingaa makes beds only. Each bed's page lists the exact mattress size that fits.

Will my bed look exactly like the photos?

Not exactly. Teak is natural: grain and colour vary from piece to piece, and the colour deepens over time. That's the wood, not a defect.

Before you buy

Can I see the beds in person?

Yes. Our Karaikudi workshop welcomes visitors. Book a visit on the Visit page.

How do I choose between queen and king?

Choose by the mattress you have or plan to buy, and by your room. Each bed's page shows the outer size so you can check it fits.

After you buy

How do I care for teak?

Dust with a dry soft cloth. Keep it out of direct sun and away from standing water.

Contact us.

The quickest way to reach us is WhatsApp.

WhatsApp
9363369235
Workshop visits
Book a visit

Business details

Legal name
kalinga crafts
Registered address
1, Illupayaikudi, Alagappapuram, KARAIKUDI, Sivaganga, Tamil Nadu, 630003
GSTIN
33AVZPS2552B1ZD

Grievance Officer

If you’re not happy with how we’ve handled something, you can write to our Grievance Officer. We acknowledge complaints within 48 hours and resolve them within one month.

Name
Dharun
Phone
9363369235